How does the communication flow via MROradar work?
MROradar covers the whole communication process until the shortlist is created. MROs can ask about RFPs, airlines can decide whether to answer only to this MRO or to all MROs who are invited to the RFP if they think it is relevant. Another possibility of adding information is the comment function including the option to upload information files. Airlines can also provide feedback to single sections and whole proposals. When initiating a second round or shortlisting, they can send individual texts and MROs will be notified via mail and in the notification center of the platform.
Is MROradar a neutral platform?
MROradar hosts precontractual and contract relevant information and thus, we are totally aware of our responsibility of operating as intermediate between airlines, lessors, operators and MROs. User specific data and data related to the activities our users perform within the platform is safely stored and not accessible to anyone not invited / related to RFPs and proposals.
MROradar is a completely neutral, secure and independent platform available to all airlines and MROs which means that we are not able to view commercial data and cannot discriminate in favor of certain providers and demanders. The platform operator will only use those data for purposes of service, statistics, preventing abuse and legal defense, informing our users, and improve our services. Data will not be passed to third parties.
Can you draw conclusions from my user behavior and data?
Data privacy is of the utmost importance to us. Not only because we are legally not allowed to access the proposal details or also RFP data from a competition compliance point of view, but also because a platform like MROradar can only work if we can guarantee our users that their data is absolutely save.
The only information that we get from MROradar is what range the proposal volume was in, so that our accounts receivable can perform the invoicing.
Can I leave MROradar again?
Leaving the platform is possible at any time and needless to say, completely free of charge. If you want to do so, please send an email to firstname.lastname@example.org. We are trying to implement as much user feedback as possible. If you are not satisfied with MROradar or think that we might need to come up with certain features, please feel free to contact us.